Shivaya Rudraksha - Privacy Policy

1. Introduction

Shivaya Rudraksha ("we," "our," "us") operates shivayarudraksha.com from Kathmandu, Nepal. We are committed to protecting your privacy and handling your personal data with care and respect, in alignment with the sacred trust you place in us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our authentic Nepali Rudraksha beads, or avail our Online Puja services.

By using our Website, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that you voluntarily provide to us, which may include:

3. How We Use Your Information

• To process and fulfill your orders for Rudraksha and Puja services.
• To communicate with you regarding your order status, puja schedule, and service updates.
• To send you transactional emails (order confirmation, shipping tracking).
• To perform the Online Puja ritual as per your specific instructions and spiritual requests.
• To respond to your customer service inquiries and provide support.
• To improve our website, products, and services based on your feedback and usage patterns.
• To comply with legal obligations under the laws of Nepal.

4. Legal Basis for Processing

For customers in the European Union (GDPR), our legal basis includes:

• Performance of a Contract: To fulfill our obligations from the sale of products or services to you.
• Legitimate Interest: For website security, fraud prevention, and direct marketing of similar products/services (you may opt-out).
• Explicit Consent: Specifically for the processing of any sensitive spiritual/ritual data you provide for puja services.

5. How We Share Your Information

We value your trust. We do not sell, trade, or rent your personal identification or ritual information to third parties for marketing purposes.

• Service Providers: With shipping carriers and payment processors to complete transactions.
• Puja Priests: Your ritual information (Name, Gotra, Sankalpa) is shared only with the priest(s) performing your puja, under strict confidentiality agreements.
• Legal Requirements: If required by law or valid legal requests by public authorities in Nepal.

6. Data Security

We implement commercially reasonable security measures, including SSL technology, to protect your data. However, no electronic transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

• Order Information: Retained for mandated accounting periods (typically 5-7 years) under Nepali law.
• Puja Ritual Information: Retained with reverence in our sacred records for your future spiritual reference, unless you request deletion.
• Marketing Data: Retained until you unsubscribe or request deletion.

8. Your Data Protection Rights

You have the following rights regarding your personal data:

9. International Data Transfers

Your information is processed at our operating offices in Nepal. By providing your information, you consent to this transfer. We take steps to ensure your data is treated securely and in accordance with this policy.

13. Contact Us